Application Management Services

The pressure is huge to reduce IT budgets and time to be spend on business innovations and delivering solutions that are value to the business growth. Managing existing IT operations along with a competitive edge using start of the art technologies is a step towards your digital transformations.

We can shape your mission

SAP support for your mission-critical operations is the ultimate bottom line for us. The service includes Deploy, manage, monitor and optimize your SAP solutions and business processes – On-Premise or in the Cloud

ERP Center support services includes Issues/Incident resolution, meeting SLA’s, build, test and run new SAP enhancements, support packages, safeguard your investments and mitigate risks with continues application and event management. We uses incident data to prevent future incidents which help in reducing your incidents that affect your business.

Our proactive approach towards your system security monitoring helps in mitigating risks and vulnerability in your SAP Landscape. We manage your SAP deployment and releases to drive efficiency of your IT operations.

SAP Enterprise Support provides mission-critical operations support by delivering the following:

Incidents/Issues Resolution

In an SAP Global support environment resolving incidents and Issues quickly is a prime importance for us. We build knowledge of resources and use collaborative capabilities with tools to perform root cause analysis. Our team have access to SAP support service, which helps us resolving the issues in timely manner.

Service Level Agreements

We honor every promise and agreement that is made to our customers. At ERP Center, SAP support center takes every incidents very seriously. Our team are at your service for 24×7 and ensure that your SAP operations runs better per your satisfaction.

Quality Control

Our approach towards quality is based on the deep understanding our your business. We build tests scripts around your business which consists of unit tests (UT), User Acceptance Tests (UAT) and Integration and Stress tests. It improves quality control, change management and reduces incidents.

Manage SAP Releases and Upgrades

Keeping our customers informed, we provide five days of remote advice every year to assists in evaluating the innovation capabilities of the latest SAP Enhancements Package. We work with your release schedule to deploy new SAP enhancements and support packs that are critical for your business.

Custom Code Support

As we all understand that over the period of time your business process needs drive the customization of SAP application. we provide support, root cause analysis and offer code improvements, impact analysis due to your new release/upgrades. It helps avoiding conflicts between your planned custom code/modifications and SAP Enhancement.

Managed Services Analytics

We provides tailor-made Data Analytics of your Managed Services ranging from Level-1, 2 and 3 Support. Our support tools are running on start of the art platform in cloud, It compiles every incident and keep track of its status and measured against the SLAs. We provide daily, weekly, monthly, quarterly and yearly reports that help us and our clients measure KPIs.

Support Advisory

Our SAP support team and EMs works with you in each step of the way to ensure your support operations runs the way you want. EM’s are focus on client relationships and making sure that operational instructions are communicated to the support team without any gaps. There is a clear support model in which escalation points are defined that keeps our support organization perform efficient. We leverage our partnership with SAP and have access to their software support channels.

We connect your business with your target

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ERP and Digital Core

ERP Center is the SAP partner and our SAP consultants have expertise in SAP based solutions helping organizations adapt to the digital economy and create market differentiation.

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